Customer Reviews
Based on 19 reviews
74%
(14)
0%
(0)
16%
(3)
0%
(0)
11%
(2)
S
Love these, they’re very quick and easy to knit. Now our mice can have lots of outfits.
A
Im Kundenchat wurde mir direkt geantwortet und mein Strickmuster bekam ich auch sofort zugeschickt. Es sind so süße Sachen im Shop zu finden und es macht super Spaß, alles mit den YouTube Videos zu basteln!
M
Super snel, vandaag besteld morgen in huis.
A
Super leuk het patroon van Sam en Julia.
En weer super snelle levering via het Muizenhuis.
Gr Afra
Y
Brei patroon slecht beschreven.
Shipping
Shipping of your order in the UK and Ireland is free for purchases from £50,-.
Shipping costs for orders under £50:
UNITED KINGDOM
DHL: £4.99. Ordered on working days until 22.00: shipped the same day.
IRELAND, THE HIGHLANDS, ISLANDS
DHL: £7.99. Delivery time is 1-3 working days.
Returns
If you're not satisfied with a purchase, in most cases, you can return it. Sam & Julia follows these rules:
- You don't have to give a reason for the return and request for a refund.
- Sam & Julia receives the product back within 14 days after purchase.
- The product is unused and in new condition.
- The customer pays for the return shipping.
- Upon receipt, Sam & Julia transfers the product price to your account. Note: this is the product price excluding shipping costs.
Don't forget to include the invoice, your address, and account number with the return package!
Return address
Fidelity Fulfilment UK
Unit 1, Orion Close, Mustang Park
Daventry NN11 8NW
United Kingdom
Sam & Julia accepts most payment methods, including:
iDeal, PayPal, Klarna, Mastercard, Visa, Maestro, Amex, ApplePay, and Amazon Pay.
Do you have a question or would you like to make a change to your order? We are available on weekdays from 09:00 to 17:00, excluding official holidays.
Call us from Monday to Thursday between 09:00 and 17:00: 020-2157341
Email us at info@sam-julia.com, and we'll get back to you as soon as possible. Don't forget to mention your order number!
