PRIVACY POLICY

This privacy policy is dated October 2023. The privacy policy is regularly updated to keep it current. You will not receive a notification about these updates. Therefore, please visit this page regularly.

The Mouse Mansion Company BV, located at Muntplein 8, Amsterdam, Netherlands, is responsible for the processing of personal data as described in this privacy statement.

Contact Information:
https://www.sam-julia.com
Sam & Julia
Muntplein 8
1012 WR Amsterdam
Netherlands +3120-2157341

Manita Schaapman is the Data Protection Officer of The Mouse Mansion Company BV. She can be reached at manita.schaapman@hetmuizenhuis.nl

Personal Data We Process

The Mouse Mansion Company BV processes your personal data because you use our services and/or provide these data to us yourself.

Below, you'll find an overview of the personal data we process:

- First and last name
- Date of birth
- Place of birth
- Address details
- Phone number
- Email address
- IP address
- Other personal data actively provided by you, for example, by creating a profile on this website, in correspondence, and by phone
- Location data
- Data about your activities on our website
- Data about your surfing behavior across different websites (for example, because this company is part of an advertising network)
- List of customer contact information via an app
- Internet browser and device type - Bank account number

Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data from website visitors under the age of 16, unless they have permission from parents or a guardian. However, we cannot verify whether a visitor is over 16. Therefore, we recommend that parents be involved in their children's online activities to prevent data from being collected about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@sam-julia.com, and we will delete this information.

Purposes and Legal Basis for Processing Personal Data

The Mouse Mansion Company BV processes your personal data for the following purposes:

- Handling your payment
- Sending our newsletter and/or promotional materials
- Contacting you by phone or email if necessary to provide our services
- Informing you about changes to our services and products
- Offering you the opportunity to create an account
- Delivering goods and services to you
- Analyzing your behavior on the website to improve the website and tailor the offering of products and services to your preferences
- The Mouse Mansion Company BV tracks your browsing behavior across different websites to align our products and services with your needs
- The Mouse Mansion Company BV also processes personal data when required by law, such as data needed for tax returns.

Automated Decision-Making

The Mouse Mansion Company BV does not make decisions with significant consequences for individuals based on automated processing. This concerns decisions made by computer programs or systems, without the involvement of a human (for example, an employee of The Mouse Mansion Company BV). The Mouse Mansion Company BV uses the following computer programs or systems:

[Currently, The Mouse Mansion Company BV does not use such automated processing]

How Long We Retain Personal Data

The Mouse Mansion Company BV does not retain your personal data longer than necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data: Ongoing.

Sharing Personal Data with Third Parties

The Mouse Mansion Company BV shares your personal data with various third parties when necessary to execute the agreement and to comply with any legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. The Mouse Mansion Company BV also provides your personal data to other third parties, but only with your explicit consent.

Fidelity Fullfilment

Fullfilment partner Fidelity manages storage, packs orders, and ships them. They receive the customer data they need from The Mouse Mansion Company BV: Name, email, address, and order.

Klaviyo

Using Klaviyo, The Mouse Mansion Company BV sends out newsletters weekly. It also analyzes customer behavior on the website and through the newsletter. For this, Klaviyo receives access to customer data: Name, email, address, and order. It also tracks customer behavior.

Sendcloud

Sendcloud is a service that offers postal labels. To send mail to customers, they receive the customer data they need from The Mouse Mansion Company BV: Name, email, address, and order.

Shopify

Shopify is the e-commerce platform used by The Mouse Mansion Company BV. Orders placed on www.sam-julia.com are processed through Shopify. Shopify also tracks customer behavior on the website. Shopify manages all customer and order data.

Access, Correction, or Deletion of Personal Data

You have the right to view, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by The Mouse Mansion Company BV. Additionally, you have the right to data portability, meaning you can request us to send the personal data we have about you to you or another organization you specify in a computer file.

You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to info@sam-julia.com.

To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

The Mouse Mansion Company BV also wants to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How We Secure Personal Data

The Mouse Mansion Company BV takes data protection seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration of data. If you believe that your data is not properly secured or if there are indications of misuse, please contact our customer service or email us at info@sam-julia.com.

Cookie	Name	Function
Omega Shopping Feeds	omega_feed	Tracks which customers enter the website through an affiliate.
Google Ads	doubleclick.net	Ensures that Sam & Julia can provide you with advertisements about Sam & Julia on other websites.
Klaviyo	__cf_bm	Klaviyo is our partner with which we send our newsletters. This cookie tracks visits to the website for our newsletter analytics.

PRIVACY POLICY

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