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Paket: Entdecke das Mäusehaus
Was ist im Paket enthalten?
- Sam und Julia (Teil 1)
- Kuscheltier Maus Sam
- Kuscheltier Maus Julia
Shipping
Shipping to Luxembourg is free for orders over €75. For orders under €75, shipping costs are €9.95.
Delivery is handled by DPD courier service. Orders placed on working days before 10:00 PM are shipped the same day. Delivery time is 3-5 working days.
Returns
If you're not satisfied with a purchase, in most cases, you can return it. Sam & Julia follows these rules:
- You don't have to give a reason for the return and request for a refund.
- Sam & Julia receives the product back within 14 days after purchase.
- The product is unused and in new condition.
- The customer pays for the return shipping.
- Upon receipt, Sam & Julia transfers the product price to your account. Note: this is the product price excluding shipping costs.
Don't forget to include the invoice, your address, and account number with the return package!
Return address
Sam & Julia
Muntplein 8
1012 WR Amsterdam
The Netherlands
Sam & Julia accepts most payment methods, including:
iDeal, PayPal, Klarna, Mastercard, Visa, Maestro, Amex, ApplePay, and Amazon Pay.
Do you have a question or would you like to make a change to your order? We are available on weekdays from 09:00 to 17:00, excluding official holidays.
Call us from Monday to Thursday between 09:00 and 17:00: 020-2157341
Email us at info@sam-julia.com, and we'll get back to you as soon as possible. Don't forget to mention your order number!